As outlined in the previous article, examples of unethical behavior include: Disconnecting sales and service calls to reduce the average time per call Adding unordered items to customer requests to increase the average dollars per sale Deleting customers from the market research sample when they have been the subject of the preceding behaviors. Vision statement. A vision statement defines the long-term, most desirable future state for the organization.
The vision gives employees and managers a first screening test for decisions. But this alone is an insufficient test of the appropriateness of a set of goals. A better measurement of the appropriateness of a goal would be: If meeting the goal will require unethical actions, the goal should be rejected. Values statement. A values statement defines general principles of required behavior. Organizational code of ethics.
The code also defines the consequences for failure to meet the standard. Example: In detailing the values of honesty or integrity, the code of ethics would specify that reporting of sales and work times be accurate and truthful, and that failure to meet this standard can be cause for dismissal. Ethics officer. An ethics officer ensures that the ethics systems are in place and functioning. The ethics officer usually oversees the ethics communication strategy and mechanisms for employees to obtain guidance and report suspected wrongdoing.
Ethics committee. Early in the ethics initiative, it also may act as an ethics task force, creating the infrastructure it will eventually oversee. Example: The ethics committee receives information regarding any patterns or trends in employee comments about goal-setting, measurements and rewards, as well as instances of reported misconduct.
Use this converter to calculate how many pages a certain number Create a strong thesis statement with our online tool to clearly express The world is in the age of innovations, with an exponential free market growth in a world economy. Never than before, more and more people and countries are getting interwoven through technology, spreading freedom and democratic ideals, to enhance free markets; to protect personal property rights; and at the same time encouraging respect for human rights, conserving the environment and the respect for human rights.
Electronic businesses in the modern society are expected to adhere to standards of responsible business practices that are more than what has been in place traditionally. The need to maximize profits in virtual business where the traditional buyer-seller direct interaction is lost is in no way a license to go against society norms, standards, values and respect, quality and integrity. Electronic business must set up ethics program that should be controlled by the host nation.
A business ethics program should therefore not set up either its workers or its enterprise for failure. Rather a business ethics program, strives to put the correct people in correct position is an e-business enterprise to foster and address stakeholders expectations. Ethical considerations in e-business will cut costs drastically.
Having basic respect for the rights, privacy and dignity of people—including individuals within and outside the company—is an important business ethical standard. Companies that treat all humans with respect regardless of religion, sex, race, nationality or other signifier are often reviewed positively in the public eye.
Respect also relates to client or customer privacy since companies are held to the ethical standard of keeping information such as bank account details, health background or social security numbers private.
Maintaining this level of privacy shows respect and ensures the company operates within a variety of industry-specific laws, such as the Health Insurance Portability and Accountability Act HIPAA. Read more: What Is Respect in the Workplace? Business ethics also include abiding by legal regulations and obligations regarding their business activities like taxes, worker safety and employment and labor laws.
Companies that work within the boundaries of the legal system are more credible and honorable, which can establish a strong positive reputation as an employer that encourages high-quality candidates to apply for roles. Ethical organizations strive to provide excellence by always working to deliver the greatest quality of service or products to their clients and customers. They pursue creativity and innovation, looking for the best ways to deliver their goods and seek to constantly improve their performance, customer satisfaction and employee morale.
Companies with high ethical standards recognize their responsibilities to their employees and customers and understand how the conduct of their leadership affects the business. Companies have a responsibility to lead with the values and mission of the organization to make logical decisions that benefit everyone. Company leaders should implement ethical standards and model them to others by displaying the standards themselves.
An ethical company seeks to maintain and protect a positive reputation to build a motivating work culture, keep investors engaged and provide exceptional service to customers.
Upholding a good reputation means engaging in conduct that uplifts the company. If any action is taken to undermine a company's reputation, leaders need to handle the situation appropriately utilizing other ethical standards such as transparency, accountability and responsibility.
But how do you build an effective program? Companies find themselves with three options to build the program:. Developing a program from scratch can be very time consuming and costly. Also, the company might not have the knowledge or understanding of the complexity involved.
But hiring an external consultant is not always a cost effective option either. So what's left? By using a pre-written template or manual, many companies have found it easier to develop their business ethics program. And to do this, they look for what a strong program needs. A highly effective tool for creating, organizing and implementing a sound business ethics and compliance program should provide:.
If the company board has committed to a strong business ethics and compliance program, the next step is to put the manual in the hands of corporate executives responsible for implementation.
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